We accept (Mastercard, Visa, Visa Debit, Visa Electron, Solo and Switch).
Please quote the product code and finish required when you place your order.

By e-mail: E-mail your order to us at sales@gratcom.com including your name, address and phone number, the product code, post or Zip code and required finish for bespoke items. We will contact you within 2 working days to confirm your order and to take payment details.

By post: Send your order by post to:

Gratcom,
Lower Road,
Glemsford,
Sudbury,
Suffolk CO10 7QU

Please include your name, address, phone number and credit card details along with the product code and the required finish of any bespoke items you wish to order. We will contact you within 2 working days of receiving your order for confirmation. Alternatively you can enclose a cheque with your order for the minimum payment including any delivery charge. Cheques should be made payable to Gratcom.

Payment
For all items held in stock we require full payment, including any delivery charge, when you place your order. We try to keep most items in stock, although some larger pieces of furniture may not always be immediately available.

For all items not held in stock we require a 50% deposit of the full amount, including any delivery charge, when you place your order. The remaining 50% must be paid when we inform you that your goods are ready for delivery. No item will be delivered until full payment has been received. We will inform you when confirming your order and before processing payment if an item is not held in stock.

Delivery
Where we hold an item in stock, we will try to ensure delivery of the item to you within 30 days of receiving your payment, Circumstances beyond our control may affect this eg: adverse weather, strikes etc.

Although we hold stock of most pieces in our range, some pieces will inevitably be out of stock at any one time. We will let you know when confirming your order if an item is held in stock and, if it is not, we will inform you of an estimated delivery time. For items out of stock, we will not process any payment until we have advised you of a likely delivery time.

As all of our furniture is handcrafted and shipment times from Asia can vary, please allow up to 90 days from receipt of your deposit for delivery of any non-stock items. In most cases we will be able to deliver well within the 90-day period.

We will notify you when your goods are ready for delivery and will make every effort to arrange a delivery time that is suitable for you.

Note that delivery charges quoted on this Web site apply to the majority of mainland UK addresses only, and that there may be an additional charge for deliveries to offshore addresses or to more remote parts of the mainland (such as the north of Scotland and Cornwall). We will always inform you of any additional delivery charges before processing any payment.

Deliveries in Europe, or remote parts of the UK will be quoted to you as there may be a surcharge.

Please note that it is your responsibility to ensure that there is sufficient access to deliver any products you have ordered. Our delivery team will make every reasonable effort to deliver your furniture into a room you specify but cannot be held responsible if a particular piece will not fit, or for damage caused due to insufficient access.

Antique items are one off pieces, what you order on the internet is the piece you will receive.

Money Back Guarantee
Gratcom offers a returns policy that gives you complete peace of mind. If for any good reason you are unhappy with your purchase when it is delivered, simply inform us within 7 working days of the item being delivered and we will arrange for the item to be collected. We will then replace it for you except for bespoke items. All that we ask is that the item is returned in an unused condition and in its original packaging. See our terms and conditions for more details.